Complaint procedure

Our school aims to have a good relationship with each and every parent. Nevertheless it can happen that you as a parent seriously disagree with your child’s teacher or the school. When this is the case, it is important to know where to go with your complaint. We set a procedure for this. This procedure takes legal obligations into account. When you have a complaint concerning your child’s teacher, you first discuss it with the teacher and try to find an acceptable solution. If this conversation doesn’t lead to a satisfactory solution, or if your complaint concerns general school matters, you can submit your complaint to the management of the school. You will then be invited for a meeting in which your complaint will be discussed and hopefully solved.

When this meeting doesn’t lead to a satisfactory agreement, you can turn to the school board. You have to report your complaint in writing to the board. The board will issue a statement after all concerned parties have been heard. You can send your letter to:

When your complaint still hasn’t come to an acceptable solution, you can turn to the Complaint Committee for Education. There is a separate procedure for submitting a complaint to this committee. This procedure can be found through the Statia committee member:

All information relating to procedures pertaining to complaints will be available at the office of the school management or school board.