The GvP School aims to have a good relationship with each and every parent. Nevertheless it can happen that a parent seriously disagrees with the child’s teacher or the school. When this is the case, it is important to know where to go with a complaint. The GvP School established a complaint procedure that takes legal obligations into account.
When a parent has a complaint concerning the child’s teacher, it should be discussed with the teacher first, to try to find an acceptable solution. If this conversation doesn’t lead to a satisfactory solution, or if the complaint concerns general school matters, the parent can submit a complaint to the management of the school. Management will invite the parent to discuss the complaint and to, hopefully, resolve it.
When the meeting with management doesn’t lead to a satisfactory agreement, the parent can turn to the school board. A written complaint can be send to the board, who will issue a statement after all concerned parties have been heard. The letter can be send to: firstname.lastname@example.org
When parties haven’t been able to reach an acceptable solution, one can turn to the Complaint Committee for Education. There is a separate procedure for submitting a complaint to this committee. This procedure can be found through the Statia committee member: email@example.com.
All information relating to procedures pertaining to complaints will be available at the office of the school management or school board.